poobong tea resort

Privacy Policy

Poobong Tea estate and Poobong Tea Garden resort devoirs your privacy and are dedicated to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect when you use our website or our mobile application and other online products and services, when you contact guest services, or when you otherwise communicate with us. We are mindful of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws. The materials found in the pages of this Website is protected under the copyright laws of India. The trademarks, trade names or service marks on pages at this Website does not imply that a license of any kind has been granted to anyone else. Please aquaint yourself with the privacy policy. Getting an access to the site, it means you agree to the privacy practices as set out in the privacy policy statement. We inspire you to learn about the privacy practices of the third parties. We are not accountable for the content or practices of websites run by third parties that are linked to our sites as these links are provided as a service to our users. Otherwise such practices do not comprise of our endorsement, sponsorship or approval of these contents, policies or practices, you must need to understand that the open nature of the cyberspace is such that data may flux over networks without security measures and may be accessed and used by people other than those for whom the data is intended. We do not divulge to the third parties, the personally identifiable information that you provide to us, except as necessary to provide the product or service as specifically requested by you.

Information provided to us: We amass personal data you provide directly to us. This includes: 

  • Full name, contact, passport and visa information;
  • Information about the stay of guests, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone and other messages received;
  • Important dates, such as birthdays, anniversaries and special occasions;
  • credit / debit card, mobile payment and other payment details;
  • information about membership and account details with passwords
  • information necessary to fulfill special requests (for example, leisure, travel and guest preferences);
  • your reviews, feedback and opinions about our hotels, resorts, programs and services;
  • use of closed circuit television systems and other security systems to collect information.
  • For limited purposes, we collect and retain images via security cameras located in public areas, such as hallways, lobbies, etc., in our properties.


Information about LOG:  System log information might be collected about your use of the Site, including the type of browser you use, access times, pages viewed, your IP address and the pages you came upon before traversing to our Site.

Information about device: Information may be collected about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers.

Location:  Information about the location of your device may be collected each time you access or use one of our mobile applications or otherwise consent to the collection of this information. If one turns off location services for a device at any time, but this may turn off some useful features.

Cookies and Other Tracking Technologies collects information: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are pieces of datas from a website that is stored within a web
browser that the website can retrieve at a later time and are used to tell the server that users have gone back to a particular website. Web beacons are a hidden, transparent, but nonetheless “graphic” image that finds its way onto your computer. These are placed on a website or in an email and they monitor, to a small degree, what you”re doing while you visit the website or send the email.


We may from time-to-time make certain personal information available to strategic partners associated with the Company, such as the following:

  • Several associates of the Company;
  • Travel supply companies through which you have arranged travel, but only that personal information needed for successful access to or processing of your travel arrangements.
  • Service provider(s) we use to support our business who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys;
  • In the event of merger, acquisition, or any form of sale of some or all of the Company’s assets, in such case personal information held by the Company about its customers will be observed among the benefits to be transferred to the buyer.
  • In case, we engage a third party to process an individual’s personal data on its behalf, that third party will be bound by our data privacy policies.


Given permission by law, we may work with third party service providers to share targeted advertisements or marketing material that we think maybe relevant and useful for you. For the purpose of providing targeted advertising we may use first party or third- party cookies or pixel tags or web beacons.

We may also disclose your personal information to third parties:

  • To comply with any court order or other legal obligation or on request by the government or by any law enforcement authority;
  • To enforce or apply our terms of use and any other agreements; or
  • To protect the rights, property, or safety of the Company, our customers, or others which may include interchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


Our Resort seeks to maintain precise, complete, and relevant personal information for the purposes identified in this privacy statement. We make efforts to make available for your review of personal information and to process requests for alteration of inaccurate personal information provided to us through any of the Sites. We might decline to process requests that are unsubstantially repetitive, require disproportionate technical effort, jeopardize the privacy of others, and are extremely impractical, or for which access is not otherwise required by local law. Provision of personal information is considered likely to be accessible for review through the organization that made the booking and in accordance with the organization’s policies.


Poobong Resort has implemented reasonable well designed measures to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Any private confidential information provided to be shared or displayed on any of the Sites, or transmitted to other users of a Site, is visible to other users. One needs to be careful and vigilant on providing information in public areas of any of the Sites. Our concern is to undertake efforts to safeguard your personal information, in spite of this we cannot guarantee the security of your personal information transmitted to a Site. Conveyance of personal information is at your own risk & subject to danger.

Our Resort’s policy to post any changes we make to our privacy practices on this page. Changes to the date of the privacy statement last revised is identified at the top of the privacy statement.

Please direct any questions or comments about this privacy statement and our privacy practices to us at: poobongte@gmail.com(resort)
P.O Ghoom, Dist- Darjeeling(WB)
Phone: 9133-22625386 /82
/ FAX: 9133 2262 5325

Email: poobongppl@gmail.com
Ghoom, Darjeeling – 734102
Phone: 7003807235

Email : poobongte@gmail.com

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